At TRAIND LTD, we are committed to providing excellent services that drive sustainable change and promote a greener future for educational institutions. If you are not satisfied with our services or products, we offer a refund policy to ensure that your experience with us is smooth and satisfactory. Please read the following terms regarding refunds.
1. Refund Eligibility
Our refund policy applies to the following scenarios:
- Services: If you are dissatisfied with the consultation or service provided, we may offer a refund or credit, provided that the service has not been fully completed or delivered.
- Products: For any physical or digital products purchased through our website, refunds may be issued if the product is defective or if it does not meet the description provided at the time of purchase.
Refunds will not be issued for:
- Services that have already been fully completed or delivered.
- Products that have been used, damaged, or altered in any way by the customer.
- Digital downloads or intangible goods once they have been accessed or downloaded.
2. Requesting a Refund
To request a refund, please contact us within 14 days from the date of the service or product purchase. You can request a refund by:
- Sending an email to [email protected] with your order number and a brief explanation of the reason for the refund request.
- Providing details of the issue or concern, such as product defects or service dissatisfaction.
3. Processing Time
Once your refund request is received, we will process it within 7 business days. You will be notified via email regarding the status of your refund request. If your request is approved, the refund will be issued to the original payment method.
4. Refund Method
Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.
5. Partial Refunds
In certain cases, a partial refund may be issued for services or products if only part of the service was delivered or if the product was not defective but did not meet the full expectations outlined at the time of purchase.
6. Cancellation of Services
If you wish to cancel any service before it has been completed, you must notify us within 5 business days of booking the service. Depending on the stage of completion, we may issue a full or partial refund.
7. Non-Refundable Fees
Certain fees, such as service initiation fees or delivery charges, may be non-refundable. Please review the terms at the time of purchase to ensure you are aware of any non-refundable charges.
8. Exceptions
In the following cases, a refund may not be applicable:
- The service or product was provided as per the agreement or description.
- If the customer has provided incorrect or misleading information that has affected the service or product delivery.
- If the customer has violated the terms of service or other applicable policies.
9. Contact Us
For any questions, concerns, or requests regarding refunds, please contact us at:
TRAIND LTD
6 EMMERSON AVENUE, HUGGLESCOTE, COALVILLE LE67 2JG
Email: [email protected]
Phone: +447869932341
By using our services or purchasing products through our website, you agree to the terms outlined in this Refund Policy.