At TRAIND LTD, we are committed to delivering exceptional service and ensuring that your experience with us is seamless and efficient. This Shipping Policy outlines the terms and conditions for the shipment of products purchased through our website. By placing an order, you agree to the following terms.
1. Shipping Locations
We currently ship to [U.K.]. Please note that we do not offer shipping to P.O. Boxes or APO/FPO addresses. If you are outside our shipping regions, please contact us at [email protected] for further assistance.
2. Processing Time
Orders are typically processed within 1-3 business days from the date of purchase. Please note that processing time may vary during peak seasons or promotional periods. We will notify you if there are any delays in processing your order.
3. Shipping Methods and Delivery Times
We offer several shipping methods based on your location and preferences:
- Standard Shipping: Estimated delivery time is 5-7 business days from dispatch.
- Express Shipping: Estimated delivery time is 2-3 business days from dispatch.
Shipping times are estimates and may vary depending on your location, carrier, and other factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method chosen and the destination. You will be provided with an estimated shipping cost before confirming your order. Additional fees, such as customs duties or taxes, may apply depending on the destination and are the responsibility of the customer.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the carrier’s website.
6. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays can occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing. TRAIND LTD is not responsible for delays caused by the shipping carrier or external factors.
7. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us at [email protected] within 7 days of receiving your shipment. We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.
8. Incorrect or Incomplete Shipping Information
It is the customer’s responsibility to provide accurate and complete shipping information. If a package is returned to us due to incorrect or incomplete shipping details provided by the customer, we may charge an additional shipping fee for reshipment.
9. International Shipping
For international orders, please be aware that customs duties and taxes may apply depending on the destination country. These additional charges are the responsibility of the customer. TRAIND LTD is not responsible for any delays or issues related to customs processing.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please contact us at:
TRAIND LTD
6 EMMERSON AVENUE, HUGGLESCOTE, COALVILLE LE67 2JG
Email: [email protected]
Phone: +447869932341
By placing an order, you acknowledge that you have read and understood this Shipping Policy and agree to the terms outlined above.